1. Introduction
Welcome to Philippines Luxury Resorts ("we," "our," or "us"). We are committed to protecting your
personal information
and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard
your information
when you visit our website philippinesluxury.digital and use our luxury travel services.
This policy complies with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines
and international
data protection regulations including GDPR where applicable.
2. Information We Collect
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Make a luxury travel inquiry or booking: Name, email address, phone number,
accommodation preferences, travel dates, number of guests, budget range, and special requests
- Contact our concierge service: Communication preferences, inquiry details, and
correspondence records
- Subscribe to our newsletter: Email address and communication preferences
- Create an account: Login credentials, profile information, and travel history
- Complete payment: Billing information, payment card details (processed securely
through encrypted third-party payment processors)
2.2 Information Automatically Collected
When you visit our website, we automatically collect certain information about your device and
browsing behavior:
- Device Information: IP address, browser type and version, operating system,
device identifiers
- Usage Data: Pages visited, time spent on pages, click patterns, referral
sources
- Location Data: General geographic location based on IP address
- Cookies and Tracking Technologies: Session data, preferences, and analytics
information
2.3 Information from Third Parties
We may receive information about you from:
- Luxury resort partners and hotel properties
- Travel agencies and booking platforms
- Payment processing services
- Marketing and analytics partners
- Social media platforms (if you choose to connect your accounts)
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Delivery
- Processing and managing your luxury resort bookings and reservations
- Coordinating with resort partners and service providers
- Providing personalized concierge services and travel recommendations
- Arranging special experiences, dining reservations, and exclusive amenities
- Managing your account and preferences
3.2 Communication
- Sending booking confirmations and travel documentation
- Providing customer support and responding to inquiries
- Sending important service updates and notifications
- Delivering marketing communications about exclusive offers (with your consent)
3.3 Business Operations
- Processing payments and preventing fraud
- Improving our website, services, and user experience
- Conducting analytics and market research
- Complying with legal obligations and regulatory requirements
- Protecting our rights and preventing misuse of our services
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area, we process your personal data based on:
- Contractual Necessity: To fulfill our booking and service agreements with you
- Consent: For marketing communications and certain data processing activities
- Legitimate Interests: For business analytics, fraud prevention, and service
improvement
- Legal Obligations: To comply with applicable laws and regulations
5. Information Sharing and Disclosure
5.1 Service Providers and Partners
We share your information with trusted third parties who assist us in operating our business:
- Luxury Resort Partners: Amanpulo, Shangri-La, Balesin Island Club, The
Peninsula, and other featured properties
- Payment Processors: Secure payment gateway providers for transaction processing
- Technology Services: Cloud hosting, email delivery, and analytics platforms
- Travel Services: Transportation providers, tour operators, and experience
coordinators
- Marketing Partners: Advertising networks and marketing automation platforms
(with consent)
5.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Enforce our Terms and Conditions and other agreements
- Protect our rights, property, or safety and that of our users
- Investigate fraud, security issues, or violations of our policies
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be
transferred
to the acquiring entity, subject to the same privacy protections.
6. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption: SSL/TLS encryption for data transmission and storage
- Access Controls: Restricted access to personal data on a need-to-know basis
- Secure Servers: Protected data centers with physical and digital security
measures
- Regular Audits: Security assessments and vulnerability testing
- Payment Security: PCI DSS compliant payment processing
However, no method of transmission over the Internet or electronic storage is 100% secure. While we
strive to
protect your personal information, we cannot guarantee absolute security.
7. Your Privacy Rights
Under the Data Privacy Act of 2012 and GDPR (where applicable), you have the following rights:
- Right to Access: Request copies of your personal data we hold
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data (subject to legal
obligations)
- Right to Restriction: Request limitation of processing of your data
- Right to Data Portability: Receive your data in a structured, machine-readable
format
- Right to Object: Object to processing based on legitimate interests or for
marketing purposes
- Right to Withdraw Consent: Withdraw consent for processing at any time
- Right to Lodge a Complaint: File a complaint with the National Privacy
Commission of the Philippines
To exercise these rights, please contact us using the information provided below.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience:
8.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality and security
- Performance Cookies: Collect anonymous usage statistics to improve our services
- Functionality Cookies: Remember your preferences and personalize your
experience
- Marketing Cookies: Track your browsing to deliver relevant advertisements (with
consent)
8.2 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may limit
your access to some features of our website. Most browsers allow you to:
- View and delete cookies
- Block third-party cookies
- Block cookies from specific websites
- Accept cookies only from trusted sites
9. International Data Transfers
Your information may be transferred to and processed in countries outside the Philippines, including
the United States
and European Union member states. We ensure appropriate safeguards are in place, such as:
- Standard contractual clauses approved by regulatory authorities
- Data processing agreements with international partners
- Compliance with cross-border data transfer regulations
10. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in
this Privacy Policy,
unless a longer retention period is required or permitted by law. Retention periods vary based on:
- Booking Records: Up to 7 years for tax and accounting purposes
- Marketing Data: Until you withdraw consent or unsubscribe
- Account Information: Until account deletion or 3 years of inactivity
- Support Communications: Up to 3 years for quality assurance
11. Children's Privacy
Our services are not directed to children under 18 years of age. We do not knowingly collect
personal information
from children. If you are a parent or guardian and believe your child has provided us with personal
information,
please contact us immediately so we can delete such information.
12. Third-Party Links
Our website may contain links to third-party websites, including resort partner sites and social
media platforms.
We are not responsible for the privacy practices of these external sites. We encourage you to review
their privacy
policies before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology,
legal requirements,
or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending email notifications to registered users
- Displaying a prominent notice on our website
Your continued use of our services after changes become effective constitutes acceptance of the
revised Privacy Policy.
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